Terms & ConditionsTop

1. 1eat club members are able to buy a membership either on-line or from a university society which is in partnership with us. By buying and using the card you agree to all of our terms and conditions.
   
   
2. Only students are eligible to purchase and use the card. We might request proof of enrollment, inability and failure to provide the required documents will mean cancellation of membership without any refunds. The card will then have to be sent back to our addresses. 1eat accepts no responsibility for purchases of the card by non students and in case of disputes the person purchasing the card will be liable to the restaurants, without involving 1eat ltd.
   
   
3. Discounts available by each participating business cannot be combined with any other offer. Some establishments may require reservations or bookings. It is the responsibility of the holder of the card to contact the participating business directly requesting availability and confirm the rate of discount.
   
   
4. Each card represents membership to the club of one person, hence sharing the card is forbidden and any attempts will be punishable under the court of law of a penalty triple the price of the meal. The card may only be used by the person whose name is written on it.
   
   
5. The card is valid from the day of purchase until the last day of the month specified on it. Attempts to use an expired card will be equally penalized.
   
   
6. We are trying to do our best to ensure that all the restaurants comply with the promise they made to provide the best food and the discount to the holders of the card, however in the end we are not responsible if the food is not up to the standards we expected. Food quality changes over time, for this reason its important you review the restaurant that you dined at, so that we can make sure we uphold the high quality mark.
   
   
7. If the restaurant refuses the discount, we are very sorry. We promise to do our best, to find out what the problem is and prevent it from happening again. In such a case, please contact us and we will investigate the situation.
   
   
8. By becoming a member of 1eat Ltd you agree that neither 1eat ltd nor its associates are liable for any damages direct or indirect that may arise from joining 1eat ltd.
   
   
9. If a complaint is received from any 1eat club members in any form that the participating restaurant has failed to honour the discount which is specified, then 1eat ltd will investigate the matter and if necessary we reserve the right to have the details of the restaurant removed from the website with a notification to the users of the website about the reasons for the removal. The participating restaurant will give a name of the person responsible when signing up to the scheme, for answering any queries if a problem arises. All our decisions will be final and no refund to the members will be given.
   
   
10. We reserve the right to change any of the terms and conditions at any time and its the user's responsibility to check them. Any such changes will take effect when posted on the website and its your responsibility to read the terms and conditions on each occasion you use the website and the continued usage of the website signifies your acceptance to be bound by these terms.
    
    

Products & ServicesTop

1eat LTD currently provides the 1eat Student Discount Card for the price of £10 (not including postage & handling fees). Along with the card we provide the online service of www.1eat.co.uk where we provide an index of the restaurants signed up on the scheme. The index contains information about those restaurants that anyone can use. The discounts stated for each restaurant are only valid for 1eat Student Discount Card holders.

We also provide a secure Online Ordering System for buying the Discount Card online. The system is under a secure connection, with an SSL Certificate issued by Comodo as stated on our website.

The online price of the 1eat Discount Card might change without any notice or limitation.

Restaurants Cancellation PolicyTop

Participating restaurants may cancel, decrease or alter the details of the discounts they have signed up for. This can only be done in writing to:

1eat LTD
F9, 260 Waterloo road
SE1 8RH
London
United Kingdom

After we've agreed to the decrease, cancellation or alteration of the discount details, the restaurant or the owner of the restaurant has to deposit the fee of £200 to the following account.

1eat LTD
Acc. Number: 26670801
Sort Code: 60-30-06
Description of payment: "Cancellation fee for -insert restaurant name here-."

The restaurant will then be taken off, or updated (reflecting the new discount amount) within 1 week. Our members will only be notified in the event of a restaurant cancelling its pre-agreed discount.

However, restaurants are free to increase discounts, by contacting us.

Members Cancellation PolicyTop

Members of 1eat have the right to claim the cancellation of their membership purchase (and consequently the 1eat card) during the following 24 hours from the time of purchase. This can be done by contacting us.

Your email title must reference your transaction ID (found on your purchase receipt). In your email you need to explain the reasons of requesting this cancellation. Once we've established that your reasons are valid and clear, we will fully refund the amount you paid, and your card will not be dispatched.

Once the 24-hour period has passed you cannot cancel your membership, and 1eat LTD will give no refunds under any circumstances.

Return PolicyTop

We do not accept any return of the Discount Card bought either online or by any other distributor.

Delivery InformationTop

Once your payment has been completed, we will endeavour to dispatch your card as soon as possible. We will take 1-2 days to make your card and then dispatch it by Royal Mail First Class to the provided address.

The card should reach you within 5-7 working days. We advise waiting another 2 days after the expected delivery date before raising an issue.

For any non-received cards please contact us quoting your transaction ID in the email title.

We are not responsible for any losses due to the mail service.

Customer Service InformationTop

Via Email

General & Delivery Enquiries / Cancellations: contact@1eat.co.uk
Website / Service Support: support@1eat.co.uk

Via Phone

You can contact us on our temporary mobile number: 07599409601

Via Post

1eat LTD
F9, 260 Waterloo road
SE1 8RH
London
United Kingdom

Privacy PolicyTop

We are committed in protecting the privacy of our visitors and members. The following short document explains how 1eat LTD will use the data you provide through the website.

Site visitors
Our website will not store any information regarding any of its visitors, unless they wish to buy the 1eat Discount Card and thus fill the required forms in our payment process.

The information you provide
You provide 1eat LTD with information required to purchase the membership and hence the 1eat Discount Card. Such information include your name, address, telephone number, email, as well as your credit card details. The credit card transactions are not processed on our servers, thus we are confirming that we will not be storing your credit card information in any way. We will however store your personal details for future reference.

Disclosure of your personal details
Your personal details are stored securely on our hosting provider's servers. We will not use your details for any non-company related issues and will not disclose them to any third party under any circumstances.

However, in the case that our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners.

Feedback & Comments
By submitting comments and feedback regarding the website and the service we provide, you are giving us permission to use that feedback or comments on our website or in any of our marketing or advertising campaigns. In such a case we will identify you by your name and surname.

Data security
We protect the information you provide us from unlawful access. The transmission of your data is handled by a secure connection, thus data is transmitted encrypted. However, we cannot fully guarantee the security of your data transmission; any transmission is at your own risk.

Accessing the information we hold about you
You have the right to see the information we hold about you. You also have the right to ask us to ammend your details so they are accurate and up to date. If you wish to do this, please contact us.

Cookies
Cookies are very small files that a website might store on your computer. These files contain information used to enhance your experience whilst on that website. We are not responsible for any client-side (i.e on your computer) misuse of cookies. You must ensure that the software you use is fully secured and up-to-date.

Changes to our privacy policy
You will be notified for any changes to our Privacy Policy through email.

DisclaimerTop

1eat LTD does not guarantee the accuracy of any event or endorse any of the goods or services advertised on the site or by the restaurants. Nor we will be responsible for the completeness of any information on our website. 1eat LTD will under no circumstances be responsible for any loss or damage resulting from anyone's reliance on the information or other content expressed to 1eat members.